Policy

-Please provide a minimum of 3 weeks notice for all orders.

-Orders of £30 or less require full payment to confirm. Orders over £30 require a 50% non-refundable deposit to confirm.

-All payments are made via bank transfer. No Paypal/cash. No payment means no confirmation.

-Outstanding payments to be made on delivery/collection date by 11am.

-Collection timings are between 15:00-21:00hrs you will be required to choose a one-hour time slot. Late collections will incur a fee of £5.

-Delivery timings are between13:00-17:00hrs. Specific time delivery is an additional £5.

0-3 miles:£5

3-6 miles:£8

6-9 miles:£11

9-12 miles:£14

12-15 miles:£17

15-18 miles:£20

-Any cancellation will mean you will lose any payment made towards the order. If I cancel your order you will receive a full refund otherwise due to health and safety no refunds will be issued.

-Date or minor changes require a 7-10 day notice.

-For postal orders both first class signed for and next day guaranteed are available however once posted they will be out of my control.

-All customers are advised to check their orders on collection or delivery, once handed over to you they are no longer my responsibility.

-Please inform me of any allergies beforehand as everything is made in a kitchen that handles: gluten, milk, eggs, soy nuts and peanuts.

-once bank details are sent to make the payment your date will be held for 24 hours, if no payment is received during that time the date will be given to the next customer waiting.

Short Notice Policy:

20% fee of your order total will be added onto the original cost.

Short notice is 7 days or less notice.

48-72 hour notice- full payment including short notice fee required so no deposit will be accepted.